# Troubleshooting

## Issue: dll not found

Solution:

1. `xlwings32-<version>.dll` and `xlwings64-<version>.dll` are both in the same directory as your `python.exe`. If not, something went wrong
   with your installation. Reinstall it with `pip` or `conda`, see [Installation](installation.md#installation).
2. Check your `Interpreter` in the add-in or config sheet. If it is empty, then you need to be able to open a windows command prompt and type
   `python` to start an interactive Python session. If you get the error `'python' is not recognized as an internal or external command, operable program or batch file.`, then you have two options: Either add the path of where your `python.exe` lives to your Windows path
   (see [https://www.computerhope.com/issues/ch000549.htm](https://www.computerhope.com/issues/ch000549.htm)) or set the full path to your interpreter in the add-in or your config sheet, e.g.
   `C:\Users\MyUser\anaconda\pythonw.exe`

## Issue: Files that are saved on OneDrive or SharePoint cause an error to pop up

Solution:

See the dedicated page about how to configure OneDrive and Sharepoint: [OneDrive and SharePoint](onedrive_sharepoint.md#onedrive-and-sharepoint).

## Issue: Python was not found; run without arguments to install from the Microsoft Store, or disable this shortcut from Settings > Manage App Execution Aliases.

Solution:

The Python interpreter is not correctly installed or the configuration does not point to the Python interpreter. To fix this:

1. Verify that a Python interpreter is installed. Python can be installed in any way, including via Conda or virtual environment or the xlwings 1-click installer (part of xlwings PRO).
2. Check the configuration of xlwings according to its [Config Hierarchy](addin.md#config-hierarchy).